Terms & Conditions
We provide a 30 minute complimentary consultation where we ask more questions than the potential client would have ever dreamed possible. We then go over how our agency works, the added value we are able to offer, how we go to bat for our clients, and that in order to proceed with any quotes, research, etc., that we require an upfront non-refundable fee. We do everything via DocuSign.
We provide personalised "concierge" services
I like this: always ask where they are at in their searching process. If they have been searching online I ask for screenshots & quotes. I will politely say, 'There's much more to us than just the bottom line. We are a full-service agency that offers contracted fares, more perks because we are higher tiered, we offer destination guidance, local assistance, 24-hr peace of mind, and are very hands-on from this consultation process, throughout your journey and well beyond your return. You can tell by how much time & care we have put into this phone consultation, alone. Imagine if you were an actual paying client. It is this personal care that we invest in our travel family & that is what separates us from all the rest. And that is a service that no point & click booking site can ever deliver. If that is important to you, then wonderful.
**** Please Note: All prices are subject to change and are based on availability. ****
In your travel waiver, let clients know they are responsible for looking it over and making sure everything is correct. Please check the attached information upon receipt and verify all information is correct. RDM Solutions Co will not be responsible for omissions or errors if not brought to my attention immediately. Payment must be received by the due date to avoid vendor cancellation.
DOCUMENTATION: U.S. citizens traveling to any destination outside of the United States will be required to present a valid U.S. passport. Passports must be valid for 6 months past the return date. Some countries require a visa for transit or entry. Passengers are responsible to ensure that they have all the proper documents for entry. All names on documents must match the legal name on your photo I.D., and travel document information must match tickets. Please check the State Department website at https://travel.state.gov for further information. Immunisations may also be required. Failure to comply with these regulations may result in denied boarding, denied entry, and/or government-imposed fines. If you are a citizen of another country, there may be additional requirements. Check with the nearest consulate or embassy of the destination you are traveling to and find out the entry requirements for non-U.S. citizens.
RDM Solutions Co offers retail travel services to customers, which are provided by separate and independent vendors of travel services. RDM Solutions Co does not operate, control, or otherwise provide the services of the independent travel vendors. Hence, customer agrees that RDM Solutions Co acts only as agent for the client in acquiring transportation, hotel accommodations, sightseeing, and other privileges, or services for the clients’ benefit, and on the express condition that RDM Solutions shall not be responsible for any loss, accident, injury, delay, defect, omission or irregularity which may occur or be occasioned, whether by reason of any act, negligence or default of any company or person engaged in or responsible for carrying out any of the arrangements, or otherwise in connection therewith.